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Returns and Refund Policy

If you want to return a product, please call 1-888 566-3887 to obtain a Return Merchandise Authorization number. PRODUCTS MUST BE RETURNED WITHIN 21 CALENDAR DAYS FROM THE ISSUANCE DATE OF THE RMA NUMBER.

If you return items using a pre-paid label sent by us, the cost of shipping shall be deducted from your refund (unless the return is the result of our error). Return shipping charges should be paid by you un- less instructed in writing by the Sales Department. Shipping costs charged on the original sales order will only be refunded if the entire order is defective or returned as a result of our error.

We accept non-sterile items in resalable condition within 90 calendar days of the invoice date for a full refund. Sterile items can be returned within 30 days of the invoice date for a full refund if packaging of sterile items is completely unopened and seal on package is not broken. We will credit your refund to the account for use on future purchases. Endo motors, including the EndoPilot and its accessories, can be returned within 7 days of delivery if box is unopened and item is in unused condition. All products must be returned in the original, unmarked packaging, which is in resalable condition. Customized items cannot be returned under any circumstances unless such products are defective. Handpieces in unopened packages will be credited only if returned no later than 30 days from date of invoice. Used handpieces or handpieces in opened packages cannot be returned for credit.

We recommend that you send the returns in a padded envelope or original shipping box, use a traceable shipment method, and insure the package for safe return to us so that you are completely protected if the shipment is lost or damaged during shipping. If you choose not to use a traceable shipping method or not to insure or declare the full value of the product, you will be responsible for any loss or damage to the product in transit.

Delivery Delays

In the event we do not deliver the products within two (2) weeks after expiration of the delivery estimate not resulting for a delay caused by you or a Force Majeure event, you may cancel your order for a refund. Time periods for delivery do not begin to run until payment is received and your order is accepted by us, or until you have paid an advance payment in case such payment has been agreed upon in writing. In cases of Force Majeure, we shall be entitled to extend the delivery period for the duration of the obstruction and for a reasonable period thereafter to reinstate production. If it is foreseeable that the inability to perform will be of a permanent nature, we are entitled to cancel the delivery in whole or in part.

You shall examine the products immediately upon receipt at the place of destination, also if models or samples were delivered in advance. The products are to be particularly examined with respect to their external quality. If boxes, cartons, or other containers are delivered, samples shall be taken at random. The products shall be deemed to have been accepted without any defects, unless you notify us of any defect within ten (10) days after receipt of the products at the place of destination or, in case of hidden defects, within ten (10) days after the defect was discovered or should have been discovered. The notification must be made in writing and must specify the defect. Notwithstanding the foregoing, you must notify us of defects of the products no later than 60 days from the date of receipt.  Any such notice must be addressed to us at the address herein.

Within the time period above, we will accept a return of the defected products for a refund of your purchase price, less the original shipping and handling costs, provided such return is made within 30 days of delivery with valid proof of purchase and provided such products are returned in their original condition. To return products, please call 1-800-208-1630 or email our Returns Department at to obtain a return authorization number before shipping your product. No returns of any type will be accepted without a return authorization number.

You are responsible for all shipping and handling charges on returned items unless otherwise specified by us in writing. You bear the risk of loss during shipment. We therefore strongly recommend that you insure your return at full value, use sufficient padding and a traceable method to return your order. All returns after 90 days from the invoice date are subject to a 10% restocking fee.

Refunds are processed as soon as possible but may take up to 10 business days of our receipt of the returned product or canceled order. Your refund will be credited back to your customer account. Upon request, refunds will be processed to the same payment method used to make the original purchase on the Website. WE OFFER NO REFUNDS ON ANY PRODUCTS DESIGNATED ON THIS Website AS NON-RETURNABLE.

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