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Returns and Refund Policy

In the event we do not deliver the products within two (2) weeks after expiration of the delivery estimate not resulting for a delay caused by you or a Force Majeure event (defined in Section 11 below), you may cancel your order for a refund. Time periods for delivery do not begin to run until payment is received and your order is accepted by us, or until you have paid an advance payment in case such payment has been agreed upon in writing. In cases of Force Majeure, we shall be entitled to extend the delivery period for the duration of the obstruction and for a reasonable period thereafter to reinstate production. If it is foreseeable that the inability to perform will be of a permanent nature, we are entitled to cancel the delivery in whole or in part.

You shall examine the products immediately upon receipt at the place of destination, also if models or samples were delivered in advance. The products are to be particularly examined with respect to their external quality. If boxes, cartons, or other containers are delivered, samples shall be taken at random. The products shall be deemed to have been accepted without any defects, unless you notify us of any defect within ten (10) days after receipt of the products at the place of destination or, in case of hidden defects, within ten (10) days after the defect was discovered or should have been discovered. The notification must be made in writing and must specify the defect. Notwithstanding the foregoing, you must notify us of defects of the products no later than 60 days from the date of receipt.  Any such notice must be addressed to us at the address herein.

Within the time period above, we will accept a return of the defected products for a refund of your purchase price, less the original shipping and handling costs, provided such return is made within 30 days of delivery with valid proof of purchase and provided such products are returned in their original condition. To return products, please call 1-800-208-1630 or email our Returns Department at returns@kometusa.com to obtain a return authorization number before shipping your product. No returns of any type will be accepted without a return authorization number.

You are responsible for all shipping and handling charges on returned items unless otherwise specified by us in writing. You bear the risk of loss during shipment. We therefore strongly recommend that you insure your return at full value, use sufficient padding and a traceable method to return your order. All returns after 90 days from the invoice date are subject to a 10% restocking fee.

Refunds are processed as soon as possible but may take up to 10 business days of our receipt of the returned product or canceled order. Your refund will be credited back to your customer account. Upon request, refunds will be processed to the same payment method used to make the original purchase on the Website. WE OFFER NO REFUNDS ON ANY PRODUCTS DESIGNATED ON THIS Website AS NON-RETURNABLE.

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